Customer Success Manager

Company Overview

Dascena, Inc. is a science and technology company developing algorithms as predictive biomarkers for complex conditions in inpatient and emergency settings. Our NIH-funded machine learning and clinical research has led to our suite of AlgoDiagnosticsTM for predicting acute decompensation, sepsis and acute kidney injury, resulting in several peer-reviewed publications. Providers across the country use our AlgoDiagnosticsTM on tens of thousands of patients per year to make early, accurate, and often life-saving interventions.

Job Description

We are looking for a highly motivated and talented individual to join our team and lead the charge toward fulfilling our mission: No more more avoidable patient deaths due to late diagnoses.

As a Customer Success Manager, you will be responsible for contributing to and supporting our rapidly growing hospital clientele and install base. Your everyday tasks will include:
  • Designing and executing implementation plans alongside clinical leadership
  • Configuring our product settings to best suit customer needs
  • Ensuring the most positive customer experience by maximizing product value
  • Maintaining dozens of customer relationships following product launch
  • Working closely with the technical team to oversee product and feature development
We want someone who:
  • Has a Bachelor’s degree or equivalent experience
  • Truly wants to make a difference and rises up to challenges
  • Is a proactive (not simply reactive) self-starter with an entrepreneurial spirit
  • Isn’t afraid to make difficult decisions
  • Has expert communication and interpersonal skills
  • Has a demonstrated record of success
  • Constantly wants to improve and motivates themselves and others
We offer a competitive salary and benefits, monthly outings, office snacks and games, networking opportunities, and the chance to join a close-knit group committed to improving healthcare. Your success is our success, so we want to invest in you.

Equal Employment Opportunity Notice

Dascena is committed to providing equal opportunities in employment for all qualified persons. We will not discriminate between applications for reason of gender, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, gender identity, veteran status, age, genetics or disability.

Applicants and employees notice of EEO rights are available in our office and online here: QA_508c.pdf